01 · Firm overview
What needs attention today?
The first view strips the firm down to exceptions: overdue work, approvals, workload risk and commercial items that are no longer routine.
Question answered“What requires attention before anyone starts asking people for updates?”
ExceptionsActive mattersWIP
02 · Case progress
Which matters are moving, and which are quietly stuck?
Case stages, next actions and overdue dependencies reveal stalled work without needing a status meeting.
Question answered“Show me the matters that are not progressing normally.”
Stage distributionNext actionOverdue
03 · Team & workload
Where is capacity before the next matter is assigned?
Workload heat maps sit beside productivity and billable activity so delegation is based on current load rather than perception.
Question answered“Where can this work be assigned without overloading the team?”
CapacityBillable mixRecorded value
04 · Billing
What have we worked, invoiced and still not collected?
WIP, realisation and aged outstanding balances reconcile back to the matter record rather than a separate spreadsheet exercise.
Question answered“Where is the firm's earned value sitting right now?”
WIPRealisationAged balances
05 · Approval ageing
Where are approvals becoming a bottleneck?
The queue measures how long work has waited at each approval gate, separating deliberate control from avoidable delay.
Question answered“What is waiting for approval, where is it waiting, and for how long?”
Queue ageReturned workApproval gate
06 · Audit & client activity
Who changed what, and what did the client actually see?
Approvals, access changes, workflow moves and external-facing events remain traceable without mixing them into ordinary case notes.
Question answered“Give me the record, not somebody's recollection of what happened.”
Audit trailAccess changesClient activity